TERMS OF SERVICE

Last updated: 30 January 2026

These Terms of Service (“Terms”) govern the purchase and use of diagnostic services provided by Luminary AI Ltd (company number 16402565), trading as Luminary Diagnostics (“Luminary”, “we”, “us”, “our”).

By purchasing any service through our website or payment link (including via Stripe), you (“Client”, “you”) agree to these Terms..

1. Services Provided

Luminary provides structured diagnostic instruments relating to AI influence, human authority, visibility, dependency, and intervention capacity, including:

  • Signal Pulse

  • Governability Briefing

  • Exposure Pulse

  • Control Pulse

  • Validity Pulse

(each a “Diagnostic Instrument”).

All services are diagnostic in nature and intended to surface whether deeper examination may be appropriate.

2. Not Consultancy, Not Advice, Not Audit

Luminary does not provide consultancy or advisory services.

Luminary does not provide:

  • legal advice

  • regulatory advice

  • technical implementation advice

  • operational risk management advice

  • audit, certification, or regulated assurance services

No Diagnostic Instrument constitutes an audit, assurance engagement, certification, or formal evaluation of compliance, safety, or adequacy.

3. Descriptive Outputs Only (No Reliance)

Any reports, notes, interpretations, or outputs provided by Luminary:

  • are descriptive, not prescriptive

  • are based on information provided by participants and/or the Client

  • may be incomplete, inaccurate, or context-dependent

You acknowledge and agree that no reliance may be placed on any output as:

  • evidence of compliance with law or regulation

  • proof of safety, governance, or adequacy

  • assurance, validation, or certification of any system or practice

Luminary outputs do not replace independent professional judgement, legal advice, regulatory advice, audit, or verification.

4. Client Responsibility

You remain solely responsible for:

  • decisions taken in relation to AI systems

  • governance, oversight, and compliance obligations

  • deployment, monitoring, and control of AI systems

  • meeting any duties of care or regulatory requirements

Luminary does not assume responsibility for your systems, decisions, or outcomes.

5. Authority to Purchase

By purchasing a Diagnostic Instrument, you represent that:

  • you have authority to enter into this agreement on behalf of your organisation, and

  • your organisation accepts these Terms.

6. Fees and Payment

Fees are as stated at the time of purchase.

Unless otherwise agreed in writing:

  • payment is due in full in advance

  • purchases are processed via Stripe or other approved payment providers

Payment by card does not change the diagnostic nature or limitations of the services.

7. Delivery Commencement, Refunds, and Rescheduling

Due to the professional and time-reserved nature of Diagnostic Instruments:

  • Fees are non-refundable once delivery has commenced.

For these purposes, “delivery commenced” includes:

  • scheduling of an interview or briefing session

  • launching an automated diagnostic instrument

  • initiation of report generation or analysis

Rescheduling may be permitted at Luminary’s discretion with reasonable notice.

8. Suspension or Termination

Luminary reserves the right to suspend or terminate services where:

  • the Client breaches these Terms

  • misuse of outputs occurs

  • delivery becomes impracticable due to Client non-cooperation

Any termination does not affect accrued payment obligations.

9. Confidentiality

Each party agrees to treat confidential information disclosed during the engagement as confidential.

Luminary will not disclose Client-specific information except:

  • with Client consent

  • as required by law

  • in anonymised and aggregated form for internal improvement

10. Data Processing and Participant Responses

Where Diagnostic Instruments involve responses from Client personnel or participants, the parties acknowledge that:

  1. The Client acts as Data Controller, determining the purpose and lawful basis for collecting participant responses.

  2. Luminary acts as Data Processor, processing participant response data solely for delivering the Diagnostic Instrument and associated outputs.

  3. The Client confirms it has provided all necessary notices and obtained all necessary rights or consents for participants to provide information.

  4. Luminary will retain participant response data only as long as necessary to generate and deliver outputs, and in any event no longer than 30 days unless otherwise agreed in writing.

11. Intellectual Property

All intellectual property in Luminary’s:

  • methodologies

  • diagnostic instruments

  • frameworks

  • report formats

  • constitutional stack concepts

remains the exclusive property of Luminary.

Clients receive a limited licence to use outputs internally for governance consideration only.

No right is granted to reproduce, resell, or commercialise Luminary materials.

12. Limitation of Liability

To the maximum extent permitted by law:

  1. Luminary’s total aggregate liability arising out of or relating to any Diagnostic Instrument shall be limited to the fees paid by the Client for that instrument.

  2. Luminary shall not be liable for any indirect or consequential losses, including:

  • loss of profit

  • loss of revenue

  • loss of business

  • reputational damage

  • business interruption

  • regulatory outcomes

  1. Luminary shall not be liable for decisions or actions taken by the Client based on diagnostic outputs.

Nothing in these Terms excludes liability for fraud or for death/personal injury caused by negligence where such exclusion is unlawful.

13. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

14. Contact

Luminary AI Ltd (trading as Luminary Diagnostics)
Company No: 16402565
Email: Steve.Butler@luminary-diagnostics.com
Registered Office: 4 Stockbridge Road, Basingstoke RG25 2BA

15. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.